DO YOU OFFER INTERNATIONAL SHIPPING?
Yes! Shipping is worldwide. Delivery fees, customs duties, and local VAT/taxes are paid for by the customer upon arrival in the destination country. We are not responsible for delays caused by customs. Orders from 150 USD qualify for free shipping.
DO YOU OFFER EXPRESS SHIPPING?
Yes! Please inquire by email at hello@christellabijou.ca
CAN I RETURN MY ORDER?
Because all prints are printed on demand specifically for you, there are no returns or exchanges, with the exception of items that arrive damaged. Please email photos of both the damaged item and its original packaging (including the shipping label) to shop@christellabijou.ca within 48 hours of delivery so that we can immediately arrange a replacement.
Please do not dispose of the packaging or the item, as we or the courier may request they be returned for inspection.
WHAT IF MY PACKAGE IS LOST OR STOLEN?
Once the item is shipped and you receive a tracking number, it is the responsibility of the carrier. If your item is lost or stolen, notify the carrier and please email at hello@christellabijou.ca so that we can assist you to file a claim with the carrier.
I NEED MORE INFORMATION. WHO SHOULD I CONTACT?
You can email at hello@christellabijou.ca
HOW IS MY DATA HANDLED?
Your privacy is very important. To see how securely your name, address, and payment details are handled through WooPayments/Stripe, please read our full Privacy Policy page.